GoldenLabs - Your reliable source!

If your order has not arrived after 40 days from the shipment date (date of the first tracking information lin), please contact our Customer Support team and we will initiate a carrier investigation to confirm a seizure or loss and reship your item.
Please note that we will not be able to help until 40 days have gone after the date of shipment. These are the international post regulations regarding the time limit for filing a complaint or initiating an investigation.

International orders typically take 10-15 working days to arrive, whereas domestic EU orders take 5-7 working days. Please keep in mind that shipping time is greatly dependent on a variety of factors such as postal service efficiency, customs clearance, and international cargo routes, among others, which is why we provide an estimate based on our statistics and previous experience.

After you received your tracking number we recommend to use one of the following tracking services like:

https://www.17track.net/en

https://www.trackingmore.com/

Please note that tracking numbers are most of the time poorly updated. The tracking information usually updates when it arrives to the customs of destination country. After that it is a matter of several days to receive it.

After we receive the payment usually it takes up to 24-48 hours for us to prepare your package for dispatch. We are shipping Mondays to Fridays. Please consider national holidays.

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Our store has no minimum amount for an order.